Frequently Asked Questions
Where are you located?
In Southbury we are located at 900 Main Street South, Building 2, Suite 100. We are just off I-84 at exit 14 right in front of Jordan's restaurant.
In Brookfield we are located at 31 Old Route 7, near the four corners area right off the route 7 exchange at exit 12. We are in the same building as Brookfield Pharmacy.
What are your hours?
Mon-Fri 10am to 8pm
Weekends and Holidays 9-5pm
Do you need an appointment?
Walk in based facility - no appointments needed.
What do I need to bring?
Drivers License, Insurance Card, medication list, Name of your primary care physician.
What is the difference between an Urgent Care Center and a doctor's office?
Urgent Care Center offers medical care when the doctor's office is closed or their appointment schedule is full. We also offer some services that are usually not available in a doctor's office, such as suturing, x-ray, splinting, and basic blood work.
What are the qualifications of the staff at your Urgent Care Center?
Our doctors are trained in Emergency Medicine/Family, Internal Medicine, and are the same experts who treat patients in local area hospitals.
How long will I have to wait?
We are a walk in based facility and our average wait time is about 10 minutes. Patients are seen on first come first serve basis, and depending on the severity of the illness or injury. Please understand the number of patients coming to our urgent care center at any particular time varies, therefore you may have to wait a little longer. We will always do our best to get you seen promptly.
What if I need stitches?
Here at the Urgent Care Center we are able to stitch most cuts. Occasionally, a plastic surgeon is needed. You and the Urgent Care physician can make that decision.
What if I have a broken bone?
Here at Urgent Care we can diagnose fractures with x-rays and splint them. Simple fractures usually are splinted until the swelling goes down. When the swelling decreases you will need to see a Orthopedists for a cast. Our staff will give you the name and number of local Orthopedists so you can schedule a follow up appointment.
Where is the nearest pharmacy?
We offer a medication dispensary on site; this dispensary has most medications needed to treat acute injuries and illnesses. If you prefer to go to a pharmacy our staff can assist you with local pharmacies.
What kind of patients do you see?
All adults and children are welcome. We treat medical conditions which require prompt care but are not life threatening.
Is an Urgent Care visit more affordable than an emergency room visit?
This depends on your copay but fees are far more economical then a visit to the Emergency room.
Will my insurance pay for an Urgent Care Center visit?
Most insurance companies do cover urgent care visits; we recommend you consult your insurance company for more information. Many insurance companies require copays, which should be listed on your insurance card. If your copay is not listed, our urgent care staff will assist you.
